PowerTrack

PowerTrack FAQs

How do I find the correct rubber tracks measure?

You need to note the track width (mm), pitch (mm) and link number (#).

These three measurements can be found printed on the inside of the track.

If they cannot be located, they can still be obtained directly on the track to be replaced in this way: 

Measure the width of the track (mm)

Measure the distance between the center of one tooth and the next (mm) 

Count the number of teeth present inside the track.

Once you have gathered this information, enter it into our search engine found on the RUBBER TRACKS page.

How do I replace a rubber track?

Removing and installing a rubber track on a mini-excavator is a fairly simple task that can be tackled in less than an hour's time.

If this is your first time, this process may take a few more minutes, depending on your technical and manual skills. We recommend that you work with someone who can support you and that you both wear appropriate safety clothing:

Lift your machine off the ground by about 150 mm so that you can work comfortably on the machine. Help yourself with the blade and arm to lift the machine off the ground.

Loosen the idler bolt. Grease will flow out of the piston and the track tension will gradually loosen. You can speed up the idler wheel retraction process by pushing on the center of the track with one foot.

Get the track off the idler wheel first and off the sprocket later. If necessary, help yourself by levering a wooden bar between track and undercarriage, moving forward very slowly. 

Place the rubber track under your machine and rest it on the undercarriage. Start with the sprocket wheel and only then move to the idler wheel. If necessary, help yourself with a wooden pole. Be careful not to use an iron bar, which would risk cutting into the rubber, thus compromising the durability of the undercarriage and the track itself.

Close the idler bolt and pump grease through the grease valve using a grease gun. The idler wheel will move slowly and the track will return to tension. Remember not to pump too much grease into the idler valve, a moderate gap between track and undercarriage must be present.

Lower the machine and check that the new rubber track is assembled the correct way. If your new PowerTrack rubber track does not run smoothly on your construction machine, do not force it and contact us quickly!

Is it correct to replace only one track?

Replacing just one rubber track will not immediately cause serious damage to your construction machinery, but it is only fair to point out to our customers that replacing just one track will cause the construction machine to face an unbalanced condition while working, albeit a moderate one, and over the years damage to your mini-excavator, track loader or excavator may occur.

How do you produce the rubber tracks?

PowerTrack® tracks are manufactured using a blend of natural and synthetic rubber. This compound, known for its anti-abrasive properties and flexibility, is combined with high-carbon drawn steel (Continuous Steel Cord technology). The result ensures excellent performance even on the most adverse terrain and avoids the many unexpected machine stoppages.

What do the letters in the measurements mean ? (K,N,W,B,T,Y,EK)

These letters identify a specific application by indicating the type of driving of the vehicle: 

  • N = NARROW GUIDE
  • W = WIDE GUIDE
  • K = GUIDE WITH PLATES
  • KW = GUIDE WITH PLATES
  • Y = OFF-CENTRED GUIDE
  • B = BOBCAT GUIDE (skid steer loaders)
  • T = TAKEUCHI GUIDE (skid steer loaders)

Do you sell used rubber tracks?

No, we don't. We have a wide range of new rubber tracks. We prefer to offer our customers a product of which we know precisely the state of wear and the origin, hence the quality.

What warranty do you offer on purchased tracks?

We offer a 12-month warranty for all manufacturing defects, in case of need please contact us at info@powertrack.it

In which order are the measurements of PowerTrack rubber tracks written?

The 'numbers' by which we identify the rubber tracks are actually the measurements of our tracks themselves, and these three measurements may be written in different order.

For example, the 230x96x31 and 230x31x96 tracks are absolutely identical, they are just labeled differently by different manufacturers.

Technically there are no differences, PowerTrack rubber tracks are standard and fit all standard tracked construction equipment.

Can I replace the old iron tracks on my excavator with a pair of new rubber tracks?

The answer is yes, of course!

Unfortunately, however, it is not so simple and straightforward to figure out which size of rubber tracks is compatible with your tracked construction equipment. Sometimes it is necessary to replace the undercarriage of your construction equipment, sometimes compatibility is easy to find. We recommend that you contact the manufacturer of your vehicle in order to get clear and confident information about changing from iron to rubber tracks.

For more information read the article on our BLOG about replacing iron tracks with rubber tracks!

How long does a rubber track last?

The lifespan of a rubber track depends on multiple factors such as: the hardness of the ground on which the machine works, the state of wear and the condition of the machine and undercarriage, and no less important is the care with which the operator operates the machinery.

What good practices should be observed to get the most out of rubber tracks?

Washing the rubber track with high-pressure water after use, so as to keep it clean and prevent the accumulation of oil and debris in the undercarriage, is definitely the simplest but most effective maintenance measure.

It is also good practice to check the track tension periodically, possibly every 50 to 100 hours of operation. Excessive tension could result in premature track failure, while a track left loose has a good chance of coming off the undercarriage guide and falling off.

What should be avoided to achieve greater durability of rubber tracks?

To make your rubber tracks last longer, avoid high speed in transfers and use in extreme temperatures (above +55° C and below -25° C); it is also very important to avoid tangentially facing steps and sharp edges.

How do I get a quote for PowerTrack rubber tracks?

Simply click on the "add to cart" button, that way if you are already registered you will get a final quote including any taxes and freight charges. In case you do not have an account on Powertrack.shop, any additional charges will not be displayed until you have registered.

How do I place an order on Powertrack.shop?

After locating and selecting the correct size of your track via the advanced search engine or search bar, you will be on the product page:

Select the desired quantity

Press on "ADD TO CART."

Press on "PROCEED TO CHECKOUT"

On the checkout page, Log in to your account or make a new Registration

When you enter your VAT number, a check is made on the Internal Revenue Service website to verify its validity.

Enter the SDI code and/or the PEC address

Enter the DELIVERY and BILLING ADDRESS (if different from the delivery address)

Select the COURIER you prefer

NOTE: Select the additional option to receive a phone call prior to delivery from the courier company

Select the SECURE PAYMENT method you prefer

Add any delivery details or instructions to be communicated to the courier company

Press on "CONFIRM ORDER."

Remember: if you need further support, please do not hesitate to contact us in Chat (Monday through Friday during office hours), by email at INFO@POWERTRACK.IT or through the form on the Contact Us page.

Where do I find the order reference code?

All order numbers placed will be recorded on our site in your personal area in the "order history and details" section, simply log in using the credentials you entered during registration.

Alternatively, check the mailbox of the email address you used to create your PowerTrack account. There you will find our order confirmation e-mail sent when you purchased online.

Remember that to view "My Account" details from any page on the site, simply press on your name in the upper right-hand corner.

How do I know if the rubber track I want to buy is available?

When viewing the product page, you will notice a green 'Available' notice next to the price; if the tracks are not available, you will see a red 'Unavailable' notice.

If, on the other hand, the rubber tracks will be available in a few days, the notice will be orange: 'Bookable'.

To reserve the goods, simply register on our website and confirm your reservation by clicking the Book now button on the unavailable product page. Once the reserved rubber tracks become available, you will receive an e-mail with payment details, so that you can finally finalise your order and proceed to dispatch the goods.

When will the tracks I am looking for be available again?

You can find out the future availability of rubber tracks directly from the product page, where you will find the "request availability" button. Alternatively, contact us via Chat (active Monday through Friday during business hours), via email at INFO@POWERTRACK.IT or via the form on the Contact Us page, and we will be happy to promptly provide you with the information you are looking for.

How can I reserve an unavailable product?

To reserve our tracks, first of all, you will not need to proceed with any down payment. 

You will simply register on our website and confirm your reservation by clicking the Reserve now button, directly from the unavailable product page. Once the booked rubber tracks are back in stock, you will receive an e-mail with payment details so that you can finally finalize the order and proceed to send the goods.

Alternatively, you can contact us directly in Chat (active Monday through Friday during business hours), by email at INFO@POWERTRACK.IT or via the form on the Contact Us page.

When will I receive the invoice for my order?

Invoices will be sent within seven working days after dispatch of the order, from AMMINISTRAZIONE@POWERTRACK.IT, to the email address with which you registered online.

How can I check the status of my order?

Visit your personal area in the "order history and details" section, simply log in using the credentials you entered during registration.

Remember that to view "My Account" details from any page on the site, simply press on your name in the upper right corner.

How can I make a return?

Did you make a mistake in your purchase? Are you confused? Have you bought a product that is not suitable for your construction machine?

Access your Personal Area, Returns and Refunds section: you can fill in the return form directly online, after selecting the order you wish to return. 

The return request must be made no later than 14 days after receipt of the pallet and the product must be undamaged and never used.

What information do I need to provide to make a successful return?

All you need to do is upload a photograph of the products you wish to return and indicate the serial numbers, which are indicated on the inside of the track, next to the brand and size.

If data and information are missing, the return & refund service will not be guaranteed.

Can I make a rubber tracks exchange?

We process orders independently. 

You will need to proceed with the return of the goods you want to exchange, and separately, you can arrange for a new order to be placed.

What payment methods do you accept?

  • Credit/debit card
  • Paypal
  • Bank transfer
  • Sofort

We offer you maximum security and transparency in banking transactions 24/7 using various online payment methods, all secure and encrypted. View our secure payment terms at this LINK.

Do I have to pay in advance for the goods I reserve?

To reserve our tracks you will NOT need to proceed with any down payment; once the reserved rubber tracks are available again, you will receive an e-mail with payment details so that you can finally finalize your order and proceed to send the goods.

What are the shipping costs and times?

DB Schenker needs 3/10 working days to deliver the tracks, it depends on the base of the shipping’s destination.

We offer free shipping for all orders over 250€ in the following European countries: Italy, Austria, Belgium, Czech Rep., Germany, Spain, France, Hungary, Netherlands, Poland, Slovenia, Slovakia.

Shipping costs for Finland, Lithuania, Latvia, Estonia, Croatia, Ireland, Sweden depend on the weight of the shipment, for this reason they are calculated automatically when ordering, before payment.

Islands should be considered excluded, except for the major Italian islands (Sardinia & Sicily).

Shipments to smaller islands and remote areas are subject to rate changes based on weight and volume of goods sent, so free shipments are not insured regardless of order value.

Why don't you offer free transport in all European countries?

We try to offer the best transport and sales conditions to all our customers by covering the transport costs.

If there are transport costs in your order, it means that the cost of shipping to the requested location is extremely high and we are forced to share this expense with you.

When will my order be shipped?

Order processing and dispatch is carried out on the same day for all purchases with direct payment made by 2 P.M. Orders with bank transfer payment are sent on the same day we receive the bank credit.

Where can I find the tracking of my order?

You can track your order directly at the following link: TRACKING

You may still contact us to inquire about the status of your shipment.

Where do you ship your rubber tracks?

Currently the market that PowerTrack covers is European, so we are not limited to the Italian territory. For more information, please contact us via Chat (active Monday through Friday during office hours), via email at INFO@POWERTRACK.IT or via the form on the Contact Us page, we will be happy to promptly provide you with the information you are looking for.

Where is your company located and how can I get in touch with you?

We are in Milan, in the northern center of the Italian peninsula, a strategic point for rapid European and domestic shipments.

If you need us, please do not hesitate to contact us in ONLINE CHAT from 9 a.m. to 12 p.m. and 2:30 p.m. to 4:30 p.m. or by e-mail at info@powertrack.it

How can I track the shipment of my order?

You can track your order directly at the following link: TRACKING

When will I receive my order?

DB Schenker needs 4/6 working days to deliver the tracks, it depends on the base of the shipping’s destination.

You can personally check your delivery at this LINK