Faqs By Returns and exchanges

You have 14 days from delivery. The product must be intact and never used.
Access "My account", in your personal area, in the "Returns and Refunds" section and fill out the return form to start the procedure.
It will be necessary to select the order and attach a photograph of the goods you wish to return. Our Technical Department will verify the condition of the track(s) from the photograph and the reasons, so as to confirm the opening of the return procedure.
Transport costs for the return will always be at your expense and will be quoted for your acceptance once the return procedure is opened.
For more information, visit the Terms and Conditions of Sale page, in the "Right of Withdrawal" section.

No, each order is handled separately.
Proceed with the return procedure and create a new order for the correct product. For more details visit the Complaints and Returns section in Terms and Conditions of Use.